FAQ

Frequently Asked Fence Questions

Yes, we order Grade 1 wood products and cull the order for any undesirable pickets when it arrives. Other materials are ordered from the top provides and manufacturers and we fabricate and finish our ornamental iron fences here in our shop.

We check plot plans with the city and bond your boundaries before starting the job. If there are any issues pertaining to existing fences where boundaries were not observed originally or boundaries have changed you will be notified and able to handle those changes before new construction begins.

Yes! Your sales representative will go over applicable warranties depending on the material/product you choose. If there is a problem with a fence or gate that we have installed just call us for repair.

We carry the appropriate liability and worker’s compensation insurance. Proof may be requested and will be provided directly from our insurance provider.

Before beginning a job we have the utilities located by the appropriate services. However, even their markings can be inaccurate. Too often services are located very close to your fence line. If a line is damaged it is immediately reported for the service to be corrected. That is the responsible between us and the provider, there is no cost to you.

It depends on where it is located according to the existing fence or proposed fence. We use great care in trying to protect and preserve both. You may need to have the sprinkler system marked if you are concerned about the location. You may have to make decisions about existing landscaping if it needs to be cut back or removed to accommodate your fencing needs.

We commit a lot of resources to the job in materials and reserved man-hours. Your deposit helps to secure your place in the work schedule and have materials ready for the job.

We accept cash, checks or electronic funds transfers and all major credit cards except for American Express. There may be fees associated with credit cards or bank assisted transfers, please ask at the time of your transaction.

Timing can vary by the job size, material, whether it is standard or custom work and the time of year. Please know that your sales representative will estimate the timing for you but all builders need flexibility for weather and other unexpected delays.

If a permit is required Elcar Fence will generally obtain the permit, however, in some cases, the homeowner may need to obtain the permit particularly when there are variances or special requirements.